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Complaints procedure

For Dutch schools abroad, a complaints procedure has been developed. The first point of action is always to take the complaint to the person or persons who are directly involved with it.
When there is a complaint, there is always a procedure, as follows:
Step 1: parents take up the complaint directly with the teacher
Step 2: if there is no satisfactory solution, the complaint is taken to the school Principal
Step 3: If there is still not a satisfactory solution, the complaint can be addressed to the school board. The board will consult with all parties and will hopefully bring the complaint to a satisfactory solution. Should this still not be possible, then the complaint will be escalated to the ‘complaints procedure for education abroad’.